If you’re entering Clearing, you’ll need to contact universities directly — usually by phone — to discuss available places and see if they’re willing to offer you one. Only after receiving verbal confirmation can you add the course to your UCAS application as a Clearing choice.
To help you prepare and feel confident when making these calls, we’ve put together some top tips to reduce stress and boost your chances of success.
Remember! You’re eligible to use Clearing if:
- You’re applying after 30 June
- You didn’t receive any offers (or none you want to accept)
- You didn’t meet the conditions of your firm or insurance offers
- You’ve declined your firm place and want to change course or university.
Get Prepared Before You Call
Being well-prepared can make a big difference when calling universities during Clearing. Having everything you need in front of you will help the process go as smoothly and confidently as possible.
What to Have Ready:
- Your UCAS Personal ID number
- Your Clearing number (found in UCAS Hub)
- Your grades or UCAS Tariff points
- A few key reasons why you’re interested in the course and your achievements
– jot down bullet points to refer to during the conversation
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Create a Call List:
Make a simple chart or checklist with the following:
- University name
- Phone number
- Course code and title
- Space to take notes during each call (e.g. who you spoke to, advice given, next steps)
This will help you stay organised and avoid mixing up course details during multiple conversations.
Choose the Right Environment:
Find a quiet place with a strong phone signal so you can hear and speak clearly without distractions. A calm environment helps you focus and present yourself confidently.
Keep Calm and Positive on Your Call!
First impressions matter — especially over the phone. Approach each call with confidence, and show genuine enthusiasm for the course and university. Clearly explain why you’re interested and what makes you a strong candidate.
Even if you’re feeling nervous or stressed, stay calm, polite, and professional throughout the conversation. A positive attitude can go a long way in leaving a strong impression and improving your chances of receiving an offer.
Make sure you know what you are talking about!
First impressions matter — especially over the phone. Approach each call with confidence, and show genuine enthusiasm for the course and university. Clearly explain why you’re interested and what makes you a strong candidate.
Even if you’re feeling nervous or stressed, stay calm, polite, and professional throughout the conversation. A positive attitude can go a long way in leaving a strong impression and improving your chances of receiving an offer.
Be Confident – You’ve Got This
As tempting as it might be to let a parent or guardian make the calls for you, universities need to speak to you directly. It might feel intimidating at first, but remember — the people on the other end of the phone are friendly, supportive, and there to help you.
Speaking for yourself shows independence, maturity, and genuine interest in the course — all things universities value. Take a deep breath, be yourself, and approach the conversation with confidence
Remain Patient and Calm
Don’t rule out universities you previously declined or didn’t apply to. If a university felt like the right fit — especially if you visited the campus and liked the atmosphere — it’s absolutely worth reaching out again during Clearing.
Circumstances change, and universities understand that. They may still have places available, and you might find a great opportunity waiting for you.
Take Your Time – Make the Right Choice for You
Clearing can feel fast-paced, but it’s important to pause and make a well-informed decision. Don’t call universities out of panic — focus on finding a course and place where you’ll genuinely be happy and excited to study.
If you didn’t get the grades for your first-choice course or university, consider alternative paths. You might:
- Reapply next year or take a gap year
- Explore foundation years to work your way into your chosen subject
- Look at similar degrees — for example, if you missed out on Business Studies, consider Marketing, Accounting, or Economics
Remember, there’s no one “right” path — just the one that works best for you.
Need help with UCAS Clearing?
If you’re from the MENA region and looking for support during the UCAS Clearing process, we’re here to help.Check out our helpful guides or reach out to us directly.
Our experienced counsellors are ready to provide personalised support every step of the way. Click here to register and one of our expert advisers will be in touch shortly.
